Warranty
Every set of lighted address numbers we make is covered by a full 2-year warranty. If anything stops working, we replace it free, and we pay the shipping on the replacement.
What the warranty covers
Coverage runs for 2 years from the day your order is delivered, and it applies to the whole product, not just the lights:
- The LED modules. Lights that dim unevenly, flicker, or stop lighting.
- The wiring and connections. Internal wiring faults and connection failures.
- The transformer and power accessories. The included hardwiring transformer (LED driver) and any powering accessories you ordered with your set.
- The finish and body. Defects in the stainless steel body or finish, including finish failure that is not the result of impact or abrasion.
- Water intrusion. Failures caused by water reaching the inside of a properly installed number.
- The mounting hardware. The screws, nuts, and anchors supplied with your order.
If a covered part fails inside those 2 years, we replace it at no cost to you, including free shipping on the replacement. There is no charge, no restocking fee, and nothing to send back in most cases.
Two timelines worth knowing
Most claims fall into one of two situations, and each has its own window.
Anything wrong on arrival
Shipping damage, a missing piece, or an item that does not match your order. Please inspect your package when it arrives and contact us within 7 days of delivery so we can put it right immediately.
Anything that fails later
A light that stops working, a transformer that quits, a wiring fault, or a finish defect that appears after installation. Covered for the full 2 years from delivery.
How to make a claim
The process is short, and a real person handles it.
- Email us with photos Send a note to info@lightedaddressnumbers.com with your order number and a few photos, or a short video, showing the problem. For a lighting issue, a night photo of the installed numbers tells us the most.
- We review and confirm We look at the photos, identify what failed, and confirm your claim by email. If we need one more detail to diagnose it, we will ask in that same reply.
- We build and ship your replacement Your replacement part or number is produced to your original specification and shipped to you free of charge. In most cases you will not need to send anything back. If we do need the original returned, we will tell you before the replacement ships.
What the warranty does not cover
The warranty covers defects in the product we made. It does not cover damage that happens to it afterward:
- Accidental or deliberate damage. Impact, vandalism, pressure washing, falling branches, ladders, or storm damage after installation.
- Installation that departs from the guide. Drilling through a light module, over-tightening the hardware, or mounting in a way the included instructions do not describe.
- Incorrect power. Wiring the numbers to a power source other than the included 12V transformer, or to the wrong voltage.
- Modifications and outside repairs. Repainting, cutting, drilling, or repairs carried out by anyone other than us.
- Normal wear. Gradual, expected changes in appearance from years of outdoor exposure.
- Ordering choices. A size, finish, font, or address number chosen by mistake. Because every set is made to order, we cannot accept change of mind returns or exchanges. Our size calculator is there to help you get it right before you order.
If you are not sure which side of the line your situation falls on, send us the photos anyway. We would rather look at it than have you assume you are not covered.
Why we can back it for 2 years
The warranty is not a marketing line. It reflects what the product is built from.
Warranty questions
Do I need my receipt to make a claim?
No. Your order number is enough, and if you cannot find it, the email address or name you ordered under will let us look it up.
Does the warranty cover just the lights, or the whole set?
The whole set. The numbers, the LED modules, the wiring, the finish, the mounting hardware, the included transformer, and any accessories you ordered are all covered for the full 2 years.
What if only one number in my set fails?
We replace the affected number, built to the same specification as your original order so it matches the rest of your set exactly. You keep the numbers that are working.
Do I have to pay shipping on a replacement?
No. Replacements under warranty ship to you free of charge, anywhere we ship.
My numbers arrived damaged. Is that a warranty claim?
We treat it the same way, and it is the fastest kind of claim to resolve. Photograph the damage, including the packaging if it was damaged in transit, and email us within 7 days of delivery. We send a replacement at no cost.
An electrician installed my numbers. Am I still covered?
Yes. Professional installation does not affect your coverage. What matters is that the numbers are wired to the included 12V transformer and installed as the guide describes.
How long does a claim usually take?
We review photos and confirm your claim quickly, usually within one business day. The replacement is then made to order and shipped, which follows the same production and delivery timeline as a new order.
Need to start a claim?
Send us your order number and a few photos. We will take it from there.
This warranty applies to products purchased from lightedaddressnumbers.com and covers defects in materials and workmanship for 2 years from the date of delivery. It does not affect any legal rights you have under the consumer law of your country or state. See also our Returns and Refunds policy and FAQs.